Business Continuity


Business Continuity solutions provide the analysis, planning and procedures necessary to increase network availability and avoid network outages or reduce the time to recover from outages created by man-made or natural disasters.

The solution covers a complete range of risk evaluation, risk reduction and ongoing support services that help businesses identify vulnerabilities, lower risk, and increase control so that vital communications and critical operations can continue under virtually any circumstance.


  • Reduction in risk of lost business or productivity by proactively addressing areas where change or additional investments are required to ensure the highest level of communications availability.
  • Rapid outage restoration of critical communications hardware, software and network services needed to keep businesses running.
  • Documented recovery plans and processes that support personnel to ensure disruption or disaster recovery readiness.


Business Continuity Consulting

Business Continuity Consulting services provide the expertise for risks analysis, and the planning and design necessary to increase network availability while establishing the plans, procedures and accountability that can reduce risks from communication outages created by man or natural disasters.  They assure quick communications recovery in the event of an outage – allowing organizations to continue business operations during and after a disruption. Business Continuity Consulting includes four basic service elements to address business continuity planning needs: Risk Assessment A comprehensive review of business and network communication disaster readiness.  The risk assessment could include the following:

  • Business continuity policy review
  • Business Impact Analysis (BIA)
  • Physical threat assessment
  • Security assessment
  • Assessment of current recovery plans and processes
  • Development of recovery strategy options and communications network recovery options


Risk Reduction Design and Architecture When customers decide which of the recommendations best suit the needs of their company, implementation of the risk reduction strategies begins and could include:

  • Development of organization-wide continuity policies
  • Evaluation of recovery solution vendors and alternatives
  • Development of continuity plans for whole departments, technology or data processing disciplines or communications infrastructures
  • Development of continuity program training, maintenance and test plans
  • Improvements to physical security (building access)
  • Improvements to operational procedures (better data backup procedures)
  • Development of technology recovery plans (hot site, mobile switch)
  • Development of technology continuity plans (mirrored technology with fail-over)
  • Implementation of business continuity plans (business department plans)


Ongoing Customer Support Support Services cover a complete range of risk evaluation, risk reduction and ongoing support services, include a minor review of the business continuity program at six months, with a status report, and major review of business continuity program annually. Support service include:

  • Business continuity policy review
  • Physical threat assessment
  • Business impact analysis
  • Physical Security assessment
  • Assessment of current recovery plans and processes
  • Development of organizational recovery strategy options
  • Development of communications network recovery strategy options for special case scenarios
  • Current plan Review
  • Mock disaster exercise
  • Staff training
  • Testing of project support


Security Assessment Provides a complete security assessment that evaluates a business’s existing security infrastructure to determine what security vulnerabilities exist (such as denial of service), where they are located, how to fix them, as well as to mitigate risks across multi-vendor voice, data, and converged networks and applications.

Security assessments are critical to helping organization with compliance of industry and government regulatory requirements and ensures that communication remain secure, is fully functional and available for all its users.

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